Megwegpeg

Had a look into it. Not UPS's fault, although thy are trying to help more than Thomann. Thomann dropped the ball when they exported it back to themselves for repair. The correct bit of paperwork and none of this would have happened. I can try and claim back from HMRC but in reality this will just be a bit of an expensive lesson. Good news for the British economy though, my chronic GAS and the money that goes with it will be going to my excellent local shop A-Strings and Andertons from now on.

Hi, I'm normally just a background stalker but wanted to share my experience dealing with Thomann post Brexit as there seems to be some conflicting information out there and it might save someone some money. I sent a guitar back for warranty repair. Just a faulty switch but it was brand new and I thought why not. The switch was replaced under warranty and the guitar returned today by UPS who refused to hand it over without the payment of £112 in VAT and fees. Spoke to Thomann who gave me a seemingly scripted response of "Its because of Brexit", told me it was out of their hands and offered no kind of resolution, apology or goodwill gesture. To be honest it seemed the lady on the phone had taken our departure from the EU personally, or was just sick of dealing with people like me complaining about this I don't know. If they had informed me prior to sending it back I would of course have just ordered a switch. I (maybe foolishly) assumed that as I had already paid the duty on the product I would not have to do it again. I'm not saying I wouldn't deal with Thomann again, but I will be treating the sale like I'm buying second-hand off ebay so that price will have to be exceptional. And hi by the way. Nice to be official at last!