chyc

I've found the manual online: So there's some proof I'm not making it up. You can alter the headphone loudness by twiddling the gain knob, then then obviously that affects the gain!

Possibly. It's intentional though, because the instructions make mention of that. Means volume controls don't work for headphones. I'd need to double check, but the line-out feed *does* cut the speakers, but then if you plug your headphones into it it only comes out one ear. So infuriating.

I have one, along with a Burns Brian May guitar. Definitely could sound like the man himself if I could play like him. I just choose not to (practise). The original Deacy I believe was a speaker and a battery, so no volume or gain. The VOX one has all the knobs you'd expect from a combo, but there are some really odd design decisions. One that for the life of me I cannot understand is that using the headphone output doesn't cut the speaker output, so you put some headphones on and your neighbours will still hear you. Reliability wise, the thing has failed on me and been repaired. It's old, but I hardly play it so that's not a ringing endorsement. If you like near Oxford you're welcome to come try it. It's currently gathering dust under my desk at work.

Interestingly it looks like the promotional photos on their own website show the problem you're having. Of course I wouldn't have noticed it unless someone pointed it out. Sorry you experienced that. Such a shame because otherwise it looks like a mighty fine guitar stand. Just a few mm difference in design and this wouldn't have been an issue. https://ruach-music.com/product/ruach-gr-3-customisable-3-way-guitar-rack-for-guitars-and-cases-copy/