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That what I was thinking,, that a guitar tech should be able to diagnose the problem but I think you're right about getting a second opinion.

Hmm... This is an odd one indeed. If a guitar tech can't find the problem with the instrument on his workbench, what hope have we..? That being said, there are many potential, albeit rare, reasons for no, or little, volume. The jack socket has been eliminated, but, as we go deeper into the signal chain, we could suspect an issue with the internal wiring, a badly-soldered joint to the potentiometers, a faulty component (tone capacitor..?), dust, dirt or worse in the volume pots, duff contacts on the selector switch and, lastly but least likely, both pick-ups having broken or shorted coil windings. These guitars are not rocket surgery, but are slightly more difficult to work on, as access to the cabling etc is poor. However, any decent guitar tech should be able to at least determine the cause, with a few fairly basic tests. I'd recommend going to another technician for a second opinion; to me, the best 'guess' would be the selector switch being stuck. Hope this helps.

Good evening, @DecepticonVibez, and ... ... Plenty to read and amuse you here, and lots to learn and share.

I was going to ask about the Katana, but I've just seen your ad on BC, so that answers that question.

My new rig Orange Super Crush 100 This has surprised me how good it sounds both clean and dirty 12” Celestion Redback 150w speaker loaded and all solid state so only 18kg weight